Use your Order Number and One-time Access Code
No customer account is required. Codes are issued after in-person intake and may expire for safety.
Order Status & Reports
Already checked in? Check your repair here.
After check-in, CTG gives you an Order Number and One-time Access Code. Use them to see progress and download your completed report. If you do not have those yet, contact CTG or bring the device in for check-in first.
Order Status & Reports
Check your repair and download the final report.
Bring your device in for check-in. After intake, Computer_TG provides an order number and secure one-time access code. Use those credentials to follow progress and retrieve the final report. No account is required.
Do not have an order number yet? Start with the contact page or bring the computer in for check-in.
Technical depth stays internal
Customers get a useful summary. CTG keeps the detailed technician record for future diagnostics.
Customer Report
A plain-English summary the customer can actually use.
Technician Report
The deeper notes, logs, inventories, and artifacts CTG keeps for future troubleshooting.
Workflow
From drop-off to final report.
The path stays simple: check-in, diagnostics, repair, status updates, and a completed report.
Step 1
Tell us what is happening
Step 2
Bring in the computer
Step 3
We check it and explain the options
Step 4
You approve the next step
Already checked in? Use the order number and access code you received to follow the repair online.
Repair StatusFAQ
Order status and report questions
Quick answers about lookup codes, reports, and service history.
Do customers need an account?
No. Customers use the order number and one-time access code provided after check-in.
Do public access codes last forever?
No. Codes may expire for safety. CTG can issue a new code after verifying the customer.
What does the customer report include?
A plain-English summary of what was checked, what was found, what was repaired, and any recommended next steps.
Where does the full technical data go?
Deeper technician notes, logs, inventories, and diagnostic files stay in CTG's internal service record.
Have an order number?
Check order status and retrieve reports.
Use the Order Number and One-time Access Code provided after check-in.